Greater Anglia Contact Directory
If you're having problems with the booking engine (www.buytickets.greatanglia.co.uk), please contact our web support team by phone using the number below.
Issues regarding www.greateranglia.co.uk should be directed via email to our Customer Relations team at Contactcentre@greateranglia.co.uk.
Greater Anglia Web Support Team
Tel: 0845 600 7245 (option 6)
Open Monday to Sunday 08.00 - 20:00
Calls to this number are 10p per minute from a BT landline. Costs from other networks may vary.
Greater Anglia Customer Relations
Customer Relations
Greater Anglia
Norwich Railway Station
Station Approach
Norwich
NR1 1EF
Tel: 0845 600 7245 (option 8)
Monday to Saturday 08.00 - 20.00,
Sunday 10.00 - 20.00 and
Bank Holidays 09.00 - 18.00
Greater Anglia Telesales
To buy tickets using a debit or credit card over the phone call 0845 600 7245 (option 2) where you will be put through to our partners The Trainline.com - Open Monday to Sunday 0800 - 2000. Please be aware that there are card charges and a booking fee, when purchasing tickets over the phone. No extra charges if you book via our Greater Anglia website or mobile app.
Greater Anglia Sustainable Transport Plans and Carnet Tickets
To purchase Carnet tickets on account or by credit card, company discounted season tickets and educational season tickets please contact or call the below number.
Greater Anglia Business Travel
Business Travel
Greater Anglia
Suite C, 1st Floor
The Octagon
27 Middleborough
Colchester
CO1 1TG
Tel: 0845 600 7245 (option 3)
Open Monday to Friday 09.00 - 17.00
Greater Anglia Group Travel
Group Travel
The Trainline
PO Box 23970
Edinburgh
EH3 5DA
Tel: 0845 600 7245 (option 5)
Open Monday to Friday 08.00 - 18.00
Greater Anglia Assisted Travel
Assisted Travel
The Trainline
PO Box 23970
Edinburgh
EH3 5DA
Tel: 0800 028 2878
Open Monday to Sunday 08.00 - 20.00
Greater Anglia Lost Property
Lost Property
Greater Anglia
Norwich Railway Station
Station Approach
Norwich
NR1 1EF
Tel: 0845 600 7245 (option 7)
Monday to Saturday 08.00 - 20.00,
Sunday 10.00 - 20.00 and
Bank Holidays 09.00 - 18.00
Season Direct enquiries
Greater Anglia
Suite C, 1st Floor
The Octagon
27 Middleborough
Colchester
CO1 1TG
Tel: 0845 600 7245 (option 3)
Open Monday to Friday 09.00 - 17.00
National Rail Enquiries
Tel: 08457 48 49 50
Visit www.nationalrail.co.uk
