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Greater Anglia is pioneering brand new accessibility awareness training courses – all delivered by professional disabled trainers in order to improve customer service for disabled passengers.
A new team dedicated to helping people travel safely during large-scale events has been introduced on Greater Anglia’s West Anglia route.
The team of six helps manage event crowds at Northumberland Park, Meridian Water and Tottenham Hale.
The area close to Northumberland Park and Meridian Water railway stations is going through a massive redevelopment programme with the opening of the new Tottenham Hotspur Stadium and more than 65 events – including NFL, boxing, concert, rugby and festivals – planned over the year at the stadium and nearby venues.
Greater Anglia has submitted a bid for funding to help improve access to the Cambridge-bound platform at Wymondham station.
The company put in a proposal for Access for All funding in October under a new Government funding programme for schemes to improve station accessibility arrangements.
It’s part of a coordinated, partnership approach with Norfolk County Council and South Norfolk District Council to try to improve access to the westbound platform at the station.