Greater Anglia has introduced a new service which allows customers to arrange their own refunds online.

Self-service refunds are now available to passengers who have purchased their Smart Card tickets via Greater Anglia’s app or website.

Traditionally customers who purchased tickets via the website or app would need to email or call the company’s Smart Support Team for assistance.

Greater Anglia has been named Train Operator of the Year for the second year running at the Rail Business Awards.

Greater Anglia is now training driver instructors on its new Alstom-built trains on the London Liverpool Street to Cambridge line, as preparations continue for the introduction of new trains on its West Anglia services.