Greater Anglia is training up office staff to help customers when stations are busy due to big events or disruption.

The support staff, known as Customer Action Teams – or CATs - make a beeline for their nearest station when needed to provide extra help and support to customers and station colleagues.

As new recruits have joined the company and signed up to join the voluntary scheme, Greater Anglia is running a series of additional training courses to ensure the CATs have the necessary skills for the role and provide high levels of customer service.

Greater Anglia has reduced delays caused by faults on its West Anglia commuter trains by almost half.

Between December 2018 and October 2019, delay minutes for its Class 317 commuter trains - which run through Cambridgeshire, Hertfordshire and Essex - were down 48%, and cancellations were down 14% over the same period.

The improvement is down to a new approach to tackling the most common causes of problems for this type of train.

The most commonly occurring faults were found to be problems with doors, traction motors and couplers – which link two trains together.

Colchester rail station waiting room has been transformed into an art gallery, thanks to a local sixth form college and the Essex and South Suffolk Community Rail Partnership.