Greater Anglia is installing new help points at every rail station across its network, offering passengers better access to train information and advice, as well as improved security.

The new devices feature the ability to speak to a customer service assistant via an audio link by pressing the ‘help button’ for general travel enquiries, and also an emergency button which will connect straight to 999.

Brand new longer trains with more seats have today (Tuesday 26 November) entered passenger service on Greater Anglia’s busiest regional route.

A virtuoso performance of Essex Rhapsody was given on a piano at Chelmsford Rail station to mark the donation of the piano to the station.