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Greater Anglia employees at Chelmsford rail station have been praised by mystery shoppers for giving excellent customer service.
Greater Anglia staff at Brimsdown and Ponders End stations have been recognised at a Greater Anglia awards ceremony as ‘Performance Pioneers’ after cutting minutes lost to delays by 86 per cent in six months.
They won the accolade for their work to improve train performance at both stations, helping more trains to run on time for passengers.
During the busy morning peak time, they take to the platforms, directing rail passengers to the less busy carriages as trains pull in, so that passengers can board quicker, helping the trains to depart on time.
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