Latest news

Reindeer to welcome rail passengers as Norwich station hosts Christmas Market

Santa’s reindeer will welcome rail passengers using Norwich station on Friday as Greater Anglia hosts a Christmas Market on the concourse.

The market will run from 1-7pm on Friday 14th December, bringing festive cheer to people as they pass through the station – with a choir singing and a variety of stalls selling local fayre, arts and crafts.

The reindeer, kindly sponsored by the East of England Co-Op - who recently opened a new store at the station, will be at the station from 3-5pm.

Carols at Cambridge to tackle loneliness this Christmas

Customers at two Cambridge rail stations will be welcomed by carol singers this festive period.

On December 11 at 10am, Greater Anglia staff will be singings carols at Cambridge North station.

Sasha Migdal, who works as a welcome host at Cambridge North, has invited an audience of elderly people to help tackle loneliness.

“I wanted to ask the elderly congregation from the local church as it can be a hard and lonely time for them over the Christmas period. Some of them don't have family or friends around and I wanted to do something nice for them,” she said.

Google Cardboard virtual reality headset giveaway at Colchester new train roadshows

It’s not long until Greater Anglia’s brand-new trains start to come into service – but for people who can’t wait until next year there’s an opportunity to step on board “virtually” at Colchester railway station this Friday.

The train company’s award-winning Virtual Reality roadshows are starting up again – and this time visitors could get a special giveaway of a Google Cardboard headset which transforms a smartphone into a virtual reality headset.

There will be 200 Google cardboard headsets available free of charge at each roadshow.

Greater Anglia hires roaming train cleaners

New roaming cleaners are hopping on and off Greater Anglia services throughout the day to keep the trains looking fresh and presentable.

Four cleaners travel on up to 14 services each during the morning and evening peaks.

Greater Anglia improves Lost Property policy after customer feedback

Greater Anglia has updated and improved its Lost Property policy following customer feedback.

They will no longer apply charges to any cash found in wallets or purses.

The train operator has also produced a handy credit card-sized information card, available at stations, which clearly sets out the charges – that are in line with ATOC standards - for the storage and retrieval of items.

The charges are also displayed on Greater Anglia’s website.

Immersive media used to measure up for new trains

From the outside, it looks like an unassuming office on platform 3 of Ipswich Railway station. However, step inside, and the room is filled with large screens capable of showing 360 degree video of nearly every railway station in East Anglia.

The room is Greater Anglia’s Mission Room, and it’s where meticulous planning is taking place to make sure the railway company will be ready when all 169 brand new trains arrive on the network.