All services are generally good
Currently there are no significant route issues, but please still check your service for up-to-date information or use the update button above.
Volunteers recognised at Greater Anglia’s annual ceremony
Volunteer station adopters from across Essex, Suffolk, Norfolk and Cambridgeshire have been crowned winners at Greater Anglia’s annual Station Adopter Awards.
Adopters were recognised in categories including Best Small Station, Best Adopter Group, and Most Improved Station. For the third year running the train operator also awarded a Best Newcomer Award.
Greater Anglia conductor becomes 1000th employee to achieve top customer service score
A railway conductor from Norwich has become the 1000th Greater Anglia employee to achieve 100% in an anonymous mystery shop.
Paul Freeman scored top marks for providing excellent customer service, after being secretly assessed by a mystery shopper whilst carrying out his duties. He has become the 1000th person to receive a perfect 100% score in a mystery shop since Greater Anglia started operating the franchise in February 2012.
Autumn investment and action to reduce delays
We are taking action to minimise disruption caused by slippery rails during the Autumn. Working with Network Rail we are investing in innovative new track-cleaning equipment to reduce delays and disruption to services. Some timetables have also been changed so that services can run smoothly during the autumn and winter months.