Greater Anglia is taking steps to improve the way it responds during delays to get people on the move more quickly.

Average punctuality currently stands at around 90% but it’s hoped a new initiative will boost this figure to provide an even better service to commuters.

Greater Anglia’s Managing Director, Jamie Burles, said, “We’re constantly improving the way we react when things go wrong. We know this is a top priority for our passengers and care about making their lives easier.”

Work has begun to prepare Greater Anglia’s Norwich-based Crown Point Depot for the new fleet of trains that will serve the region from 2019, including sending engineers to Switzerland to learn how to look after them.

Greater Anglia has drawn up plans to increase car parking at five busy stations as part of a wider £20 million project to add over 1,700 extra spaces across the network.

The rail company is committed to expanding and improving parking at stations throughout East Anglia over the next seven years, putting in extra spaces which will meet the Safer Parking Scheme’s Park Mark regulations about safety and security in car parks.

Greater Anglia is also planning to install Automatic Number Plate Recognition (ANPR) at 20 car parks across East Anglia.