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Rail staff in East Anglia are continuing to receive pioneering accessibility awareness training courses to maintain high levels of customer service during the ongoing pandemic.
Greater Anglia’s team of trainers have worked behind the scenes to convert the training programme into a virtual format to ensure there is no break in its aim to train all 2,500 staff in improving the journeys of people with accessibility needs.
The training - all delivered by professional disabled trainers - aims to improve customer service for disabled passengers.
Over 95% of Greater Anglia’s trains ran on time last month, new figures reveal.