£1.2m Investment in new customer information screens

Friday, 8 February 2013

£1.2m is to be invested in new customer information screens at a number of Greater Anglia stations in the region.

Norwich, Ipswich, Colchester, Tottenham Hale, Hackney Downs, Chingford, Clapton, Silver Street, Stoke Newington, Rectory Road, Hertford East, Enfield Town and Bush Hill Park stations are all set to benefit from the investment.

Funding for the project has come from the National Station Improvement Programme.

The project will see the old customer information screens replaced with the latest LED technology. This will mean a real improvement in the provision of information for customers at the stations with brighter, clearer screens.

Andrew Goodrum Greater Anglia’s Customer Service Director: “We have been focusing our efforts on improving information provision for our customers and these new screens demonstrate our commitment to providing up-to-date information, in a clear, user-friendly format.”

Since the Greater Anglia franchise began in February 2012, the train operator has improved information provision for customers through a number of means, including providing a free smartphone app, re-introducing a free sms text update service, providing website updates, improving the ‘twitter’ service and providing 1,600 frontline staff with BlackBerrys to ensure they can provide customers with more timely and accurate travel information.