94% of trains on-time in latest punctuality update for Greater Anglia

Friday, 18 October 2013

Train service punctuality for Greater Anglia’s train services for the most recent four-week performance period from 15 September to 12 October 2013, saw 94% of trains on time across the Greater Anglia network, in the latest figures issued by Network Rail.

Punctuality has improved on the previous period (4 weeks ended 14 September) where 93% of trains were on-time and represents the ninth consecutive four-week performance period where Greater Anglia has recorded punctuality of at least 91% or higher.

All the individual service routes operated by Greater Anglia recorded good and consistent levels of performance in this latest period including: West Anglia 95.2%; Stansted Express 95.1%; Metro & Southend 94.1%; Rural 93.8% and Mainline 92.7%. The Norwich to London Intercity services that operate as part of the Mainline route also recorded a good level of performance with punctuality at 92.7%.

The current moving annual average (MAA) punctuality figure for Greater Anglia - which measures performance over a 12 month period for all of the operator’s services – is at 92.3%. At the same period in 2012, the MAA had reached 91.7%.

Ruud Haket, Managing Director, Greater Anglia said: “The close partnership we have established with our colleagues at Network Rail, is continuing to deliver consistent and improving levels of train service performance for our customers in Greater Anglia.

“This focus on service improvement has been one of our key priorities since we began operation of the franchise in February last year. We recognise however, there is still more work to do in achieving greater levels of consistency and will continue to concentrate our efforts on further improvement for our services across the region.”

Despite the overall good performance for the period, Greater Anglia train services on the Mainline and Metro & Southend routes were affected by service disruption on Tuesday 8 October because of a signalling problem at Chelmsford, and an overhead power line problem at Rochford. Network Rail engineers worked as quickly as possible to restore services and repairs were completed by 10.30 at Chelmsford and at 15.00 for the problem at Rochford.