Abellio Greater Anglia introduces round-the-clock Twitter service

Friday, 6 November 2015

Rail passengers in East Anglia will soon be able to benefit from round-the-clock online information as Abellio Greater Anglia extends the hours of its Twitter service.


From Sunday 8 November, the service will be available 24 hours a day, seven days a week. The operator has consistently expanded the hours of operation since it started operating the franchise in 2012 and more than 60,000 people now follow its @greateranglia and @Stansted_Exp accounts.


The train operator’s dedicated social media team will continue to respond to queries and comments from 0630-2200 Monday to Friday, from 1000 - 1900 on Saturdays and from 1000 - 1800 on Sundays. Outside these hours, a partnership with National Rail Enquiries means that passengers will be able to tweet the operator at all hours of the day and night.


The Twitter service is very popular with passengers and the Abellio Greater Anglia team regularly receives praise from customers for their helpful and responsive approach. It is one of five train operators to offer a round-the-clock Twitter service.


Andrew Goodrum, Customer Services Director for Abellio Greater Anglia, said: “We are very pleased to extend the operating hours of our Twitter service. Twitter is one of the many ways in which we communicate with our customers and continues to provide live information to thousands of people every day.”