Appointment of new Area Customer Service Manager - Stansted Express

Tuesday, 14 July 2015

Lee Smith has joined Abellio Greater Anglia as Area Customer Service Manager - Stansted Express.

Now in charge of the rail operator’s Stansted Airport area stations, Lee, 24, continues his career as a real high flier, previously becoming the youngest ever store manager at high street jewellers, H.Samuel.

As Head of Customer Service for the Stansted Express area, Lee will be responsible for the customer service provision from Stansted Airport, Elsenham, Newport, Audley End, Great Chesterford, Whittlesford Parkway and Shelford rail stations.

Lee has a background in retailing and logistics with well-known high street brands and has experience as a senior manager, combined with a passion for excellent customer service.

Originally from Harlow, Lee ran the H.Samuel store there, winning a number of awards for breaking company sales records during his five years’ service.

Commenting on his new role with Abellio Greater Anglia, Lee said, “I am very excited to join the team at Abellio Greater Anglia. I look forward to working with my team to improve customer service still further over the coming months.”