Best-Ever Punctuality of 95.7% for Greater Anglia

Friday, 31 May 2013

Abellio train operator Greater Anglia has reported its best-ever period of punctuality with 95.7% of all trains on time for the four-week performance period from 28 April – 25 May 2013.

Greater Anglia has consistently delivered improvements in train punctuality since taking over the franchise in February last year, and for the 28 April – 25 May 2013 period, punctuality for the various route sectors of the Greater Anglia network was: Metro & Southend 98.1%, Mainline 96.3%, West Anglia 94.6%, Rural 93.9% and Stansted Express at 93.4%.

This further improved performance by Greater Anglia has also seen the moving annual average (MAA) punctuality figure – which measures performance over a 12 month period – again at a new high of 92.6%, the best MAA figure recorded so far for the Greater Anglia franchise area, which was established in 2004. The current 12 month MAA punctuality for both the Mainline (91.7%) and Stansted Express (90.1%) services are the highest recorded since 2004.

Individually, for the 28 April – 25 May 2013 period, five of Greater Anglia’s rail lines recorded their highest-ever four-week period of punctuality under the current franchise structure. The Norwich to London Intercity service achieved a punctuality of 95.4% and in Essex the services from London to Chelmsford, Witham and Colchester (plus the Clacton, Frinton-on-Sea and Walton-on-the-Naze branches) recorded 96.5%. The London to Shenfield Metro services performed exceptionally well with punctuality of 98% and the services to Southend Victoria at 97.7%. The Marks Tey to Sudbury line recorded 97.6% punctuality.

Ruud Haket, Managing Director Greater Anglia said: “I am very pleased that train punctuality at Greater Anglia continues to improve and we have recorded our best-ever four-week period of punctuality. This reflects our continued and relentless efforts, working in partnership with Network Rail, to provide better train service performance.

“We recognise there is more work to do in achieving greater consistency and will continue to focus on delivering further improvements in train punctuality for our customers across the region.”

Richard Schofield, Network Rail route managing director, said: “We have worked very hard with Greater Anglia to improve the train service in the east of England and deliver a safe and efficient railway.

“Our focus has been to drive up reliability levels through continued investment and to improve our contingency plans to help ensure that the service can recover more quickly following any issues on the railway.

“We will continue to work with our colleagues at Greater Anglia to continue delivering consistent levels of service for passengers.”