Cambridge Station users' views sought on their journeys to the station

Monday, 20 October 2014

Abellio Greater Anglia is working with local authority partners and Network Rail on a Station Travel Plan for the main station in Cambridge. This exercise will examine the various ways in which customers currently access the station, and will investigate ways in which some of the problems that people encounter can be tackled. It will also look at how travel patterns might change when the new station in the Chesterton area is opened, potentially in 2016.

The Travel Plan will follow the well-established format already used successfully at other Abellio Greater Anglia stations such as Colchester, Ipswich and Ely. A key element will be an extensive survey of station users which will start on Wednesday 22 October. Customers will be asked about their journeys to the station and whether they encounter any problems en route. They will also be asked how their regular travel patterns might change once the new station is opened. Surveys will also be conducted at locations away from the station later in the month.

Andrew Camp, Abellio Greater Anglia’s Commercial Director, said: “It is very important for us to understand the whole journey that our customers are making, and not just their experience at the station or on their train journey. It’s also vital for us to comprehend the likely impact of the new station at Chesterton, so that we can plan effectively for the right facilities to be provided at both stations. We are therefore encouraging all our customers to respond positively to this survey, if approached.”
Abellio Greater Anglia will be meeting with the County Council, City Council, South Cambs District Council and Network Rail in December to consider the results of the survey, and will engage with other stakeholders in the new year prior to implementing an Action Plan for improvements from next April.

Abellio Greater Anglia’s partners in this exercise are Cambridgeshire County Council, Cambridge City Council, South Cambridgeshire District Council, Travel for Cambridgeshire and Network Rail.