EFQM accreditation achieved

Abellio Greater Anglia has demonstrated its commitment to delivering excellent service with the achievement of a 5-star ‘Recognised for Excellence’ accreditation from the European Foundation for Quality Management (EFQM).

The EFQM ‘Recognised for Excellence’ accreditation is a peer-assessed programme that judges business management practice and recommends ways in which they can improve.

A team of trained assessors from EFQM member organisations spent several days on-site, interviewing people from all levels of the organisation and recommended a 5 star rating in their final report.

In order to qualify for 5-star accreditation businesses must demonstrate the following criteria:

1. They are a high profile organisation where change is well managed.

2. The business improves, refines and simplifies the practices it uses to achieve its goals.

3. Have ongoing results in line with its strategy.

   Abellio Greater Anglia’s Victor Fromm, who lead the project, commented: “We are constantly looking to improve the way we work and maintain a high standard of management practice. We are of course delighted that our assessors rated our businesses practices so highly. This accreditation now provides us with a framework to increase our productivity and efficiency further.”