Focus on cleaning at stations

Thursday, 19 May 2016

Rail station waiting rooms and toilet facilities across the region are set to shine, as Abellio Greater Anglia commences a spring clean of its busiest stations.

 

An updated programme of regular cleaning has been created for 29 stations** which account for more than 80 per cent of the passenger footfall across the Abellio Greater Anglia network.  

 

Three dedicated teams will focus on the fortnightly cleaning of toilets, waiting rooms and glazing, in addition to the stations’ usual cleaning regimes, to ensure that station facilities meet the high standards of cleanliness expected by customers and create a smarter, more welcoming environment.

 

This further initiative demonstrates a continued focus on creating a pleasant travelling environment and follows the train operator’s investment last year in an additional 56 cleaners, 40 of whom focus on ensuring that litter is removed from trains and that the on-board toilet facilities are clean, as well as a £30,000 investment in new cleaning equipment - all of which has had a positive effect on the company’s most recent National Passenger Survey results.

 

Abellio Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “Creating a clean and pleasant travelling environment is a key franchise commitment and this additional investment demonstrates our determination to make a real difference for our customers. Our new cleaners will provide an extra focus on trains, giving attention where required for improved passenger comfort.”

 

Abellio Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “I hope that customers will notice a real improvement to the station environment as our enhanced focus on cleaning brings results.”

 

** Audley End, Billericay, Bishop's Stortford, Braintree, Broxbourne, Cambridge, Chelmsford, Cheshunt, Colchester, Diss , Ely, Enfield Lock, Harlow Town, Hockley, Ingatestone, Ipswich, Kelvedon, Manningtree, Norwich, Rayleigh, Shenfield, Southend Victoria, Stansted Airport, Stansted Mountfitchet, Stowmarket, Tottenham Hale, Ware, Wickford and Witham.