Good Punctuality Continues for Greater Anglia

Friday, 28 June 2013

Abellio train operator Greater Anglia has reported another good period of punctuality with 94.5% of all trains on time for the four-week performance period from 26 May – 22 June 2013.

Greater Anglia has consistently delivered improvements in train punctuality since taking over the franchise in February last year, and for the 26 May – 22 June 2013 period, punctuality for the various route sectors of the Greater Anglia network was: Metro & Southend 96.7%, West Anglia 95.1%, Mainline 93.6%, Stansted Express 92.8% and Rural 92.7%.

This continued good level of performance by Greater Anglia has also seen the moving annual average (MAA) punctuality figure – which measures performance over a 12 month period – improve again to a new high of 92.7%, the best MAA figure recorded so far for the Greater Anglia franchise area, which was established in 2004.

The current 12 month MAA punctuality for the Metro & Southend (94.5%) Mainline (91.7%) and Stansted Express (90.4%) services are at their highest recorded level since 2004.

On individual lines operated by Greater Anglia, the Liverpool Street to Shenfield (94.6%), Liverpool Street to Southend Victoria (93%), Ipswich to Cambridge (90.8%), Stansted Express (90.4%) and Norwich to Liverpool Street intercity (89.1%) services are all performing at their best 12 month MAA punctuality since the establishment of the current franchise structure in 2004.

Ruud Haket, Managing Director Greater Anglia said: “I am very pleased that we are continuing to deliver good and improving punctuality at Greater Anglia, working in partnership with our colleagues at Network Rail, to provide better train service performance.

“We recognise there is more work to do in achieving greater consistency and will continue to focus on delivering further improvements in train punctuality for our customers across the region.”

Richard Schofield, Network Rail route managing director, said: “We have worked very hard with Greater Anglia to improve the train service in the east of England and deliver a safe and efficient railway.

“Our focus has been to drive up reliability levels through continued investment and to improve our contingency plans to help ensure that the service can recover more quickly following any issues on the railway.

 “We will continue to work with our colleagues at Greater Anglia to continue delivering consistent levels of service for passengers.”