Greater Anglia completes project to upgrade help points at rail stations

Friday, 22 February 2013

Greater Anglia has completed the installation of new help point telephones at 31 rail stations across its network, offering passengers better access to train information and advice.

The new help points have been installed on platforms that did not have them previously at the following stations: Diss, Spooner Row, Sheringham, Acle, Great Yarmouth, Halesworth, Saxmundham, Woodbridge, Oulton Broad South, Stansted, Braintree Freeport, Bishops Stortford, Highams Park, Buckenham, Shelford, Whittlesford Parkway, Great Chesterford, Elsenham, Sawbridgeworth, Harlow Mill, Ware, Chingford, Tottenham Hale, Chadwell Heath, Whittlesford, Roydon, Rye House, Melton, Newport, Forest Gate, and Harwich International.

At Oulton Broad South and Great Chesterford the help points also incorporate a small Customer Information Screen to provide real time train running information.

The help points connect to the National Rail Enquiries Service and can be used to find out information about train running, connections or onward transport options, including bus services or taxis. In an emergency, messages can also be passed on.

The investment is aimed at offering better information to passengers, especially at unstaffed stations where the help point is invaluable for giving passengers information about their train services, particularly during disruption, and is part of Greater Anglia’s ongoing commitment to providing excellent customer service at all its stations.

Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “The completion of this project means that station users have direct access to help over the phone if they need assistance. The help points also provide reassurance for passengers waiting at unstaffed stations, improving their sense of personal security as well as offering improved access to information.”