Greater Anglia Reports Best-Ever Annual Average Punctuality

Friday, 11 January 2013

Abellio train operator Greater Anglia has reported excellent levels of punctuality for the most recent four-week period ended 5 January 2013, with a public performance measure (PPM) of 93.4%.

This continued good performance achieved by the operator through December and early January has seen the moving annual average (MAA) punctuality – which measures performance over a 12 month period - improve to a new high of 92.2%, the best MAA figure recorded so far for the existing East Anglia franchise area (which was established in 2004). Greater Anglia has consistently delivered improvements in train punctuality since taking over the franchise in February last year.

In this most recent punctuality period, the individual route sectors of the Greater Anglia network again performed well with West Anglia service punctuality at 95.1%, Stansted Express at 93.5%, Rural at 93.2%, Metro & Southend at 93.1% and Mainline at 91.5%.

The 12 month MAA punctuality levels for both Mainline and Rural services have now reached all-time highs of 91.2% and 92.4% respectively. Meanwhile, within the Mainline route, Greater Anglia’s Intercity Norwich to London services are performing at their best punctuality level for 12 years. Elsewhere, Metro services between Liverpool Street and Shenfield / Southend Victoria are performing at close to record levels with an annual average of 94.4%.

The improvement in train service performance achieved by Greater Anglia since its franchise began in February 2012, has resulted in a sustained improvement in the annual average punctuality of services and reflects the ‘alliance’ the train operator has established with Network Rail to drive up reliability levels and deliver a better service for customers. This proactive partnership is providing a real focus on improving performance and when problems do occur improved contingency plans are helping to ensure that the service can recover more quickly following any disruption. Greater Anglia’s train fleet is also operating more reliably.          

In addition, this joint strategy has resulted in most weekends this year being free from disruptive engineering work, so passengers can enjoy weekend days out to and from the Capital on the train (without the need to travel part of the way on a bus, which on the Great Eastern Main Line between Norwich, Ipswich, Colchester and London, will only be necessary on 7 Sundays and 2 Saturdays – mainly in late February and through March).

Ruud Haket, Managing Director Greater Anglia said: “Our continued and relentless focus on delivering better and improving levels of train service punctuality is positively reflected in these latest performance statistics.

“The alliance with Network Rail and the increased reliability of our fleet of trains has again helped to achieve an excellent four-week period of performance and the best-ever annual average punctuality across the Greater Anglia network. We will continue to work closely with our colleagues at Network Rail, focusing on further improvements for our customers and the region we serve.”