Greater Anglia Reports Best Ever Train Service Performance

Thursday, 18 October 2012

Greater Anglia - the region’s train operator – has reported further improvements in train service performance, recording its best train punctuality results yet for the four-week period ended 13 October, with a public performance measure (PPM) of 95.03%. This is the highest PPM figure recorded for any four-week period since the current franchise structure for East Anglia was introduced in 2004, and the first time that franchise-wide performance in excess of 95% has been achieved in a single period.

Greater Anglia has consistently delivered improvement in train punctuality since taking over the franchise in February and the moving annual average (MAA) punctuality - measuring performance over a 12 month average - has improved to a new-high of 91.7%, which is the best MAA figure for the East Anglia franchise area for at least 12 years.

The entire Greater Anglia network again performed well in the most recent period ended 13 October. Metro services between Liverpool Street and Shenfield / Southend Victoria achieved their highest-ever period punctuality of 97% and annual average punctuality of 94.3% is also at an all-time high. The Mainline route recorded 95% period punctuality and the MAA has improved to 90.8% - in both cases these are the best results recorded for the Mainline route in the past 12 years (and on a much more intensively-used route).

Elsewhere, services on the Rural routes network in Norfolk, Suffolk and Cambridgeshire saw period punctuality of 94% and an improving annual average performance now standing at 92.2%. The West Anglia network also performed exceptionally well with punctuality of 94.7% and Stansted Express 92.2%.

The improvement in train service performance achieved by Greater Anglia since February reflects the ‘alliance’ the train operator has established with Network Rail as part of the current franchise. This is providing a real focus on improving performance and when problems do occur improved contingency plans are helping to ensure that the service can recover more quickly following any disruption. Greater Anglia’s train fleet is also operating more reliably and its Class 90 locomotives and Mk3 coaches on intercity services are currently the second most reliable intercity fleet in the rail industry.

Ruud Haket, Managing Director Greater Anglia said: “I am delighted that over 95% of Greater Anglia trains arrived on time for the past four weeks, achieving our best-ever levels of punctuality and improving still further on the excellent performance we delivered over the Olympics and Paralympics Games.

“Our alliance with Network Rail and excellent reliability of our fleet of trains has again helped to achieve the best four-week period of performance in this franchise so far. We are not complacent however, and there remains more work to do in delivering consistent levels of train service performance for our customers across London and East Anglia, and we will continue to work with our colleagues at Network Rail, focusing on further improvement.”