Greater Anglia seeks nominations for customer representatives on West Anglia route

Wednesday, 3 October 2012

Greater Anglia is seeking volunteers to join a new Customer Panel, designed to improve communication between the train operator and customers.

Two Customer Panels are being introduced, one on the Great Eastern mainline and one on the West Anglia route, to represent the views of regular customers using the train services.

The Panel will represent a cross-section of customers from the West Anglia route to provide a two-way communication channel, to gather feedback on services, and to listen to suggestions and ideas.

The Panels will meet on alternate months (starting in December 2012) and will be supported by managers from Greater Anglia who can provide an overview of key issues and discuss topical subjects.

Greater Anglia’s Customer Services Director, Andrew Goodrum, said, “Improving our customer service is a key priority for Greater Anglia and we have already introduced many initiatives to improve communication such as a roll out of BlackBerrys to staff to enable them to provide better, more timely information to customers, a free text alert service and twitter feed, longer opening hours at the Customer Contact Centre, new information screens at some stations and an upgraded website and smartphone app. The customer panels will help us to build a better relationship with customers by hearing their feedback, ideas and suggestions which will help us to improve our service in the future.”

Anyone interested in being involved can apply through the Greater Anglia website at www.greateranglia.co.uk/about-us/customer-panels .

The closing date for applications is Friday 12th October 2012.