Greater Anglia's 2012 Games Services

Friday, 27 July 2012

Train operator Greater Anglia is providing extra late night trains, additional carriages and a Saturday frequency of service on Sundays for the 2012 Olympic and Paralympic Games.

Special Games timetables and informative leaflets on Olympic travel arrangements are available at stations giving details of the extra services operating to destinations including: Bishops Stortford, Harlow, Cambridge, Cheshunt, Clacton-on-Sea, Colchester, Hertford East, Ipswich, Norwich, Shenfield and Southend Victoria, and many intermediate stations served by these routes. On Sundays more trains will operate, with a revised Saturday timetable running on key routes serving the Games.

During the period of the Olympic and Paralympic Games, Greater Anglia will be providing an average of around 150,000 extra seats each day on trains across its network serving London Liverpool Street, Stratford, other East London stations and the East Anglia region.

Details of train times for the Games and advice on travel is available on-line via the Greater Anglia website.

Greater Anglia will have additional staff at key stations during the Games, to assist customers with their enquiries and to provide support to the existing customer service teams. Based at Norwich, Ipswich, Colchester, Chelmsford, Shenfield, Romford, Ilford, Tottenham Hale, Harlow Town, Bishop’s Stortford and Cambridge stations, in addition to the extra staff at the ready at London Liverpool Street, Stratford and Cheshunt, the teams will be easily identifiable in smart magenta tabards, and with their Olympic handbooks at the ready.  Their main focus will be to provide customer service assistance, give information concerning Games related activity and support other Greater Anglia employees during the busy Games period this summer.

Upgrades to customer service information screens at some Greater Anglia rail stations means that passengers travelling to the Games will benefit from additional travel information concerning Olympic events. Greater Anglia identified 15 key stations for upgrade including Cambridge, Chelmsford, Cheshunt, Ipswich and Hackney Downs and has installed new plasma screens to enhance the provision of customer information. The screens will be used to keep passengers updated on any travel-related issues getting to the Games, in addition to the usual train running information provided by the existing customer information screens.