Investor In People Gold Award for Contact Centre team

Tuesday, 6 August 2013

Greater Anglia’s Contact Centre team has been awarded the prestigious ‘Investor in People’ Gold status in recognition of its progressive approach to business improvement through its people.

Thirty-three members of staff work in the train operator’s Contact Centre at Norwich station, providing customers with assistance and information via telephone, letters and emails.

The team achieved a Gold Award, which demonstrates that they have gone beyond the 39 requirements needed to achieve the standard IIP Status, and have taken a forward thinking and expansive approach to cascading best practice through every level of the organisation.

In achieving the Gold Status, the team demonstrated an additional 147 points of evidence to indicate areas where they had gone beyond the standard. Of all the organisations assessed currently in the UK, only 3.5% achieve the Gold certification.

The ‘Investor in People’ Gold award will be presented by Norwich MP, Simon Wright, to Greater Anglia’s Customer Service Director, Andrew Goodrum, and members of the Contact Centre team in a presentation to be held at Norwich station on Thursday 8th August at 2.45pm.

Commenting on the award of ‘Investor in People’ status, Andrew Goodrum said: “The award of ‘Investor in People’ Gold status for our Contact Centre team is another key milestone in our approach to offering customers a consistent, professional and high-quality standard of service. I am pleased to offer my warmest congratulations to the team, who have all worked extremely hard in achieving this award.”