New ticket machine and CCTV improves customer service at Hythe rail station

Wednesday, 29 July 2015

A new ticket machine and CCTV have been installed at Hythe station after a £44K investment by train operator, Abellio Greater Anglia.

The new Scheidt & Bachmann ticket machine, which replaces the existing Pertis machine, accepts cash and card payments and  allows customers to purchase ‘walk up and go’ tickets and collect pre-paid tickets and tickets which have been bought online. The machine also allows customers to purchase peak tickets for the following day from 12:00.

When purchasing a ticket, the screen will also display relevant information concerning any travel restrictions that may apply to a particular ticket type, helping to ensure that customers are easily able to purchase the correct and most appropriate ticket for their intended journey.

The machine is located on the Colchester / London bound platform.

Andrew Camp, Commercial Director for Abellio Greater Anglia, said: “The new ticket machine will make it possible for customers using Hythe station to purchase their tickets before boarding the train, or collect tickets that they have previously bought online, and the installation of CCTV will enhance customers’ feelings of safety and security while they wait for trains. This investment shows our dedication to improving the service to our passengers.”