Nominations sought for National Customer Service Week

Thursday, 3 October 2013

Greater Anglia is supporting National Customer Service Week 2013 by asking its regular travellers to nominate the station teams or individuals who they feel deliver the best customer service.

Delivering excellent customer service is a priority for Greater Anglia and since the franchise began the train operator has invested in a training programme that has seen all front line staff taking part in a two day Customer Service course.

Mystery shopping surveys have demonstrated that the training is having a positive effect with many staff achieving perfect scores of 100% when they are secretly assessed by mystery shoppers.

Now the train operator wants to hear from regular travellers to find out which station teams or individuals across the network go the extra mile to make passengers’ journeys pleasant and stress-free or who have gone the extra mile to offer assistance or make a difference.

National Customer Service Week takes place from 7th – 13th October and nominations can be made all week, closing on 13th October.

Customers can nominate individuals or entire teams under five award categories: Best Station Staff, Best On Train Staff, Best Customer Relations and Social Media Staff, Best Revenue Protection & Making Travel Safer Staff and Best On Train or Station Cleaning Staff.


There will be 10 awards across the five categories and entries will be judged by the Greater Anglia Leadership Team who will assess each nominee for, amongst other criteria, the effort they make to exceed customer expectations and the level to which they know the value of excellent service to the business.


Nominations can be submitted via email to [email protected] or through the “Nominate a Customer Champion” form which will be available at larger staffed stations.

The winning individuals or teams will then receive a coveted National Customer Service Week award which will be presented during the week commencing 21st October.