Passengers asked to nominate best station team for National Customer Service Week

Tuesday, 2 October 2012

Greater Anglia is supporting National Customer Service Week 2012 by asking its regular travellers to nominate the station team or individual who they feel delivers the best customer service.

Delivering excellent customer service is a priority for Greater Anglia and since the franchise began the train operator has invested in a training programme that has seen all front line staff taking part in a two day Customer Service course.

Mystery shopping surveys have already revealed that the training is having a positive effect with many staff achieving perfect scores of 100% when they are secretly assessed by mystery shoppers.

Now the train operator wants to hear from regular travellers to find out which station teams or individuals across the network go the extra mile to make passengers’ journeys pleasant and stress-free.

National Customer Service Week takes place from 1st – 7th October and nominations can be made all week, closing on 7th October.

The station teams voted as delivering the best customer service will then receive a coveted National Customer Service Week award.