Print Your Own rail ticket innovation rolled out

Thursday, 29 November 2012

Greater Anglia has rolled out an innovative ‘Print Your Own Rail Tickets’ scheme, thanks to a successful pilot project carried out during the summer.

Rail passengers across the region can now purchase and print their own Advance train tickets to London at home or download them to mobile phones.

The pilot project was initially limited to a few areas where advance tickets could be purchased, but the innovation has now been rolled out to all routes where advance tickets are available.  Some new additional Advance Purchase ticket routes have also been introduced as part of the train operator’s franchise commitments.

This means that the Print At Home or Mobile tickets are now available from all stations that connect into the mainline such as Lowestoft and Felixstowe, as well as new routes from Cambridge, Clacton On Sea and Walton on the Naze to London.  In addition there are Intermediate journeys available, such as Colchester to Norwich,

They have been available on routes such as the Norwich to London mainline, and connecting stations from Harwich, Sheringham/Cromer, Great Yarmouth to London since July.

Using the website passengers will be able to book and pay for their tickets and then, if they prefer, print them at home or, using Greater Anglia’s mobile app, download the tickets to their mobile phone rather than receiving them by post or collecting them from ticket machines or booking offices.

The Print Your Own innovation means less queuing for passengers and, at those rural stations that don’t have a ticket machine, advance tickets will be able to be purchased nearer to the time of travel as there is no need to allow time for them to arrive in the post.

Andrew Goodrum Greater Anglia’s Customer Service Director said: “As a forward thinking operator, Greater Anglia is pleased to introduce this exciting ‘next generation’ ticket selling technology which will make the ticket purchasing process simpler, easier and faster for our customers.”