Standards improving at Wivenhoe rail station
Wivenhoe railway station has come out on top of a series of mystery shopping surveys carried out at Abellio Greater Anglia rail stations.
In the most recent assessment period (20th July - 16th August 2014), the station, on the popular ‘Sunshine Coast’ line which runs between Clacton on Sea and Colchester North stations, scored 100% in two assessment categories - information provision and the standard of the toilet facilities.
Abellio Greater Anglia’s Area Customer Services Manager, Tanya Jacques, said, “I am pleased to see the improvement in standards at Wivenhoe station as shown by this good mystery shopping score. We still have some work to do to achieve even higher scores in the future, but this is a good start and demonstrates our commitment to continuously improving customer service and creating a welcoming environment for station users.”
All Abellio Greater Anglia rail stations are regularly assessed by mystery shoppers for the standard of their facilities and level of customer service.