Stoke Newington rail passengers benefit from customer information improvements

Tuesday, 4 March 2014

Abellio Greater Anglia is to install eight new Customer Information Screens at Stoke Newington rail station to provide better service information to rail passengers.

The project sees the old customer information screens replaced with the latest LED technology. This will mean a real improvement in the provision of information for customers at the stations with brighter, clearer screens.

The new screens (three on platform 1, three on platform 2, one in the ticket office and one on the concourse) have been funded by the National Stations Improvement Programme.

Andrew Goodrum Greater Anglia’s Customer Service Director: “We have been focusing our efforts on improving information provision for our customers and these new screens demonstrate our commitment to providing up-to-date information, in a clear, user-friendly format.”

Since the Greater Anglia franchise began in February 2012, the train operator has improved information provision for customers through a number of means, including providing a free smartphone app, re-introducing a free sms text update service, providing website updates, improving the ‘twitter’ service and providing 1,600 frontline staff with BlackBerrys to ensure they can provide customers with more timely and accurate travel information.