Train Service Performance Improves Again at Greater Anglia

Thursday, 5 July 2012

Train service performance at Greater Anglia - the region’s train operator – improved again last month. The public performance measure (PPM) for all Greater Anglia trains operating in the four-week period ended 23 June was 93.2%, above the overall national train service performance of 92.9%.

Greater Anglia train punctuality has improved each month since February when the company began operation of the franchise with performance of 93.2% for the period ending 23 June showing a further improvement on the May figure of 92.5%.

The Greater Anglia PPM figure for the four-weeks ended 23 June is also an improvement on the equivalent period in 2011 when punctuality for the franchise was 92.9%.

The operator’s Metro services between Liverpool Street and Shenfield / Southend Victoria again performed very well with 94.7% PPM in June. Services on the Rural routes network in Norfolk, Suffolk and Cambridgeshire saw a PPM of 94%. There was good progress on the West Anglia and Mainline routes which both recorded punctuality of 93.1%, compared with a PPM of 91.1% and 90.9% respectively in May.  

Ruud Haket, Managing Director Greater Anglia said: “These figures represent another good four-week period of train punctuality which continues the positive trend we have established since taking the franchise over in February. The improved punctuality on our West Anglia and Mainline routes is especially pleasing. We recognise, however, that there is still more work to do in delivering the consistent levels of train service performance that our customers expect, and together with our colleagues at Network Rail all our efforts will continue to be focused on further improvement.”