Published on: Thursday, 3 April 2014
Last updated: Wednesday, 5 October 2016
Abellio Greater Anglia has been awarded the Public Transport Operator of the Year award at this year's London Transport Awards. The awards recognise excellence in public transport, rewarding innovation, progress and significant initiatives delivered by transport operators serving the capital. Abellio Greater Anglia was recognised for "delivering significant improvements and a very high standard of service across all aspects of its operations" in the first two years of its short franchise from February 2012 to July 2014. The judges were impressed not only by impressive improvements in train performance – with the best punctuality in the region for at least 14 years - but also by enhancements to customer service, station and on-train standards, with markedly improved integrated transport facilities.
Specific areas of progress included:
Annual punctuality (with performance at almost 94% on the Metro services from Shenfield into London and almost 93% on West Anglia inner services from towns such as Enfield, Hertford, Chingford and Cheshunt)
Reduced disruptive engineering work
Easier ticket purchase - with more ticket vending machines, launch of some on-line season tickets and extension of Oyster pay-as-you-go facilities to Shenfield and Broxbourne
Better information provision - including the very popular Twitter service with over 30000 followers
Integrated transport upgrades - including enhanced cycle parking facilities with over 500 spaces at stations across the operator's network
Station refresh schemes across the company's network including in the Greater London area
Commenting on the award, Adam Golton, Interim Managing Director for Abellio Greater Anglia said:
"We're delighted to have been awarded this major accolade, which provides real recognition for the progress that our team has made in improving services over the last two years. It's a tribute to the commitment of our employees in doing their best, day in, day out, to give passengers the best possible service. We know we have more to do to achieve the consistency and quality of service our customers rightly expect, but this independent endorsement illustrates the real steps forward we have delivered in raising standards of service over a short period. We are committed to making further improvements in the months ahead."