Published on: Monday, 25 February 2013
Last updated: Wednesday, 5 October 2016
Customers at Greater Anglia’s Norwich station can now access free Wi-Fi. The train operator is working with The Cloud to introduce free Wi-Fi at 100 stations across the region and Norwich is the latest station to benefit from the scheme.
The service is now available at Broxbourne, Shenfield, Stratford, Chelmsford, Colchester, Cambridge and Stansted Airport stations. The free Wi-Fi service will be rolled out at further Greater Anglia stations in the region over the next few months, meaning visitors will be able to access the fast, free internet connection for anything from email access to web browsing.
The project comes as Greater Anglia continues to enhance the service it offers its customers and deliver on its franchise commitments, from improved information provision to station facilities and train services.
Greater Anglia’s Customer Service Director Andrew Goodrum said: “Since taking over the franchise last February we have been focusing our efforts on improving customer service. Offering our customers free Wi-Fi is an important part of this as we recognise that the internet is a vital part of people’s everyday lives. We are seeing a huge number of passengers using mobile devices and wanted to provide them with a fast, reliable Wi-Fi so they can work, shop or browse easily. Working with The Cloud, we’ll be able to achieve this and immediately make a positive impact on our customers’ journeys.”
Greater Anglia manages some of the UK’s busiest stations, by using The Cloud’s free Wi-Fi, Greater Anglia customers will experience much faster browsing times than previously afforded by 3G.
Vince Russell, Managing Director at The Cloud, said: “By rolling out free Wi-Fi, Greater Anglia is further improving the service it provides to its customers. We have seen usage on our network increase at an unprecedented pace in the last two years, and it shows no sign of slowing down. Our unique user-base has doubled over the past 6 months showing there’s a real demand for Wi-Fi at busy high street locations and transport hubs around the UK. To keep their customers satisfied, Greater Anglia needs a fast and reliable internet connection, which The Cloud Wi-Fi will provide; ensuring each person passing through the stations can enjoy the best journey possible.”
Greater Anglia customers will see The Cloud service is available on their Wi-Fi enabled devices, which will enable them to use the Wi-Fi, for free, for one hour a day at the participating stations. BSkyB customers will have free unlimited access to the Wi-Fi at participating Greater Anglia stations.