Greater Anglia Achieves its Best Train Service Performance

Thursday, 2 August 2012


Greater Anglia - the region’s train operator – has achieved its best train service performance for the four-week period ended 21 July with a public performance measure (PPM) for train punctuality of 94.56%. This level of performance is also the highest PPM figure recorded for any four-week period since the current franchise structure for the East Anglia region was introduced in 2004.

All the individual routes on the Greater Anglia network performed well in the four-week period ended 21 July. Metro services between Liverpool Street and Shenfield / Southend Victoria recorded excellent punctuality of 95.7%; services on the Rural routes network in Norfolk, Suffolk and Cambridgeshire saw a PPM of 94.8%; the West Anglia network PPM was 94.6%; Mainline services 93.4% and Stansted Express 93.3%.

As a result of the continued improvement in performance, the Greater Anglia Metro services between Liverpool Street and Shenfield / Southend Victoria have reached their highest-ever annual average performance of 93.7% where punctuality is measured on an annual basis.   

Ruud Haket, Managing Director Greater Anglia said: “I am extremely encouraged that after just six months operation of the new Greater Anglia franchise, the work we are jointly taking forward with Network Rail in forging a much closer partnership to deliver better train service performance, has helped to achieve the best four-week period of performance in this franchise so far.

“The continued improvement in punctuality across the Greater Anglia network is very pleasing and in recognising that there is still more work to do in delivering the consistent levels of train service performance that our customers expect, we will continue to work with our colleagues at Network Rail in focusing on further improvement.”