Greater Anglia Employee Acheives Perfect Customer Service Score in Mystery Shopper Survey

Monday, 10 September 2012

Greater Anglia has recognised employee Linda Campion for her excellent customer service which saw her score top marks in a recent ‘mystery shopping’ survey.

Linda is a familiar face at Burnham on Crouch station where she works in the ticket office assisting customers and providing information.

She scored 100% when she was assessed by a mystery shopper for her friendly, helpful manner and excellent rapport with customers.

Area Customer Service Manager, David Cameron, said of Linda’s perfect score, “Linda really is a star and delivers what I would call good old fashioned customer service. She knows many customers by name and I am always impressed by the friendly and helpful way she deals with people, with nothing being too much trouble. It is a pleasure to have her on our team.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis. Linda achieved a top score of 100% when assessed as part of a recent mystery shopping exercise held during August.

Andrew Goodrum Greater Anglia’s Customer Services Director said: “Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”