Greater Anglia Employee Achieves Perfect Customer Service Scores in Mystery Shopper Survey

Monday, 3 September 2012

Greater Anglia has recognised employee Raj Krishnades for his excellent customer service which saw him score top marks in two recent ‘mystery shopping’ surveys.

Raj is a member of the platform team at Shenfield station and was praised for his professional manner and helpful attitude which sees him always make time to provide the best possible service to customers.

Raj’s friendly, approachable and helpful manner means that he has built up an exceptional relationship with passengers using the station, leading to him to twice gain a perfect score of 100% in the mystery shopping surveys.

Area Customer Service Manager, Martin Sills, said, “Raj is a valued member of staff who goes the extra mile to help and is always welcoming and helpful to passengers. I would like to congratulate him on these perfect scores and thank him for his efforts.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis and Raj achieved two perfect scores of 100% when assessed as part of a recent mystery shopping exercise.

Andrew Goodrum Greater Anglia’s Customer Services Director said: “Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”