Greater Anglia Reports Improved Train Service Performance

Friday, 8 March 2013

Greater Anglia has reported improved punctuality in February with the train operator recording a public performance measure (PPM) of 92.4% punctuality for the most recent four-week period from 2 February - 2 March 2013.

Earlier this year Greater Anglia reported that the moving annual average (MAA) punctuality – which measures performance over a 12 month period for all its train services – had improved to a new high of 92.2%, the best MAA figure recorded so far for the existing East Anglia franchise area (which was established in 2004).

Although January was a more challenging month for performance, the better punctuality in February has seen the MAA punctuality for Greater Anglia improve to 92.17% for the 12 month period average up to 2 March 2013. This is almost back to the best MAA figure which the train operator recorded up to 5 January 2013 of 92.2%.

The improvements in train service performance achieved by Greater Anglia since its franchise began in February 2012 reflects the ‘alliance’ the train operator has established with Network Rail to drive up reliability levels and deliver a better service for customers. This proactive partnership is providing a real focus on improving performance and when problems do occur improved contingency plans are helping to ensure that the service can recover more quickly following any disruption. Greater Anglia’s train fleet is also operating more reliably.

Ruud Haket, Managing Director Greater Anglia said: “I am pleased that train service performance improved in February. We recognise the desire of our customers for good, consistent levels of punctuality, day-in, day-out and we will continue to focus all our efforts, working in partnership with Network Rail, to further improve standards of customer service and performance.”