Published on: Friday, 19 October 2012
Last updated: Wednesday, 5 October 2016
Greater Anglia’s Raj Krishnades has received a perfect score three times in a row in recent ‘mystery shopping’ surveys held at Shenfield station.
Raj is a member of the platform team at this busy south Essex station and has repeatedly been praised for his friendly and efficient manner which always means he is quick to offer assistance to customers.
Raj’s has built up an exceptional relationship with passengers using the station, with his professional manner, pro-active approach to offering customer service and good knowledge of the train services, leading to him to gain a hat trick of perfect scores of 100% in the mystery shopping surveys.
Greater Anglia’s Area Customer Service Manager, Martin Sills, said:
“Raj has done exceptionally well to receive top marks three times in a row. He is always ready to help and frequently goes the extra mile for customers. I would like to congratulate him on these perfect scores and thank him for his efforts.”
Customer service and quality standards at Greater Anglia stations are assessed on a regular basis and Raj achieved three perfect scores of 100% when assessed as part of recent mystery shopping exercises.
Andrew Goodrum Greater Anglia’s Customer Services Director said:
“Raj’s hat-trick of perfect scores reflects the broader efforts that Greater Anglia has been making at improving customer service since taking over the franchise, including giving frontline staff additional training. I am delighted that this training is having real benefits in practice and improving the customer experience.”
Nowhere is this focus on customer service excellence more in evidence than at Shenfield station where a total of 6 local station staff have achieved scores of 100% in mystery shopping surveys in recent months. These top scoring Greater Anglia employees include: Paul Fletcher, James Levitt, Daniel Keshavarzi, Bev Ajiyenza, Trevor Hodges, as well as Raj – all of whom are familiar figures at Shenfield station.