Ipswich station employee praised for customer service

Tuesday, 13 May 2014

Abellio Greater Anglia has recognised employee Nick Janes for his excellent customer service which saw him score top marks in a recent ‘mystery shopping’ survey for the second time this year.

Nick, who works on the platform at Ipswich station providing assistance to passengers, was praised for his professional manner and friendly attitude which sees him always make time to provide the best possible service and assistance to customers.

Nick’s friendly, approachable manner and helpful attitude saw him gain a further perfect score of 100% when he was secretly assessed by a mystery shopper.

Area Station Manager, James Steward said, “Nick always does his best to provide excellent customer service to passengers. I would like to congratulate him on this perfect score and thank him for his efforts.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis and Nick achieved his second perfect score of 100% when assessed as part of a recent mystery shopping exercise held between 30th March and 26th April 2014.

Andrew Goodrum Abellio Greater Anglia’s Customer Services Director said:

“Since the Abellio Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”