Ipswich station employees achieve perfect customer service scores

Thursday, 25 October 2012

Greater Anglia has recognised employees David Davies and Clare Hayes for their excellent customer service which saw them score top marks in recent ‘mystery shopping’ surveys.

David and Clare are familiar faces at Ipswich station where they provide passenger assistance and information.

They both scored 100% for their friendly, helpful manner and excellent rapport with customers when assessed by a mystery shopper in October.

Area Customer Service Manager, James Steward, commented, “David and Clare always do their best to provide excellent customer service to passengers. I would like to congratulate them on this perfect score and thank them for their efforts.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis. David and Clare scored 100% when he was assessed by a mystery shopper between 16th September and 13th October 2012.

Andrew Goodrum Greater Anglia’s Customer Services Director said:

“Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”