Top customer service score for John

Tuesday, 2 September 2014

Abellio Greater Anglia has recognised an employee at Chelmsford station for excellent customer service which saw him score top marks in a recent ‘mystery shopping’ survey.

John Ronsley, who provides passenger assistance on the platform at Chelmsford station, was praised by a mystery shopper for his friendly, helpful attitude and professional manner which saw him providing excellent customer service to passengers.

John received the 100% score, the highest score possible, when secretly assessed by a mystery shopper whilst carrying out his duties.

Abellio Greater Anglia’s Area Customer Service Manager, Simi Tinubu, said, “I would like to congratulate John on this perfect score and thank him for his efforts.”

Customer service and quality standards at Abellio Greater Anglia stations are assessed on a regular basis and John achieved his perfect score of 100% when assessed as part of a recent mystery shopping exercise carried out between 20th July and 16th August 2014.

Andrew Goodrum, Abellio Greater Anglia’s Customer Services Director, said, “Since the Abellio Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region.”