Top customer service score for Rayleigh employee

Thursday, 16 January 2014

Abellio Greater Anglia has recognised an employee for excellent customer service which saw her score top marks in a recent ‘mystery shopping’ survey.

Sarah Taylor, who is a familiar face in the ticket office at Rayleigh station, was praised for her friendly, helpful and professional manner when secretly assessed by a mystery shopper and awarded the top score of 100% for customer service.

Abellio Greater Anglia’s Customer Service Manager, Sham Rashid, said, “I would like to congratulate Sarah on this excellent result.

“Sarah is always happy in her role and this helps her to establish a good rapport with customers. She is an excellent ambassador for Abellio Greater Anglia and I would like to thank her for her efforts.”

Customer service and quality standards at Abellio Greater Anglia stations are assessed on a regular basis and Sarah achieved her perfect score of 100% when assessed as part of a recent mystery shopping exercise carried out between 8th December 2013 and 4th January 2014.

Andrew Goodrum, Abellio Greater Anglia’s Customer Services Director, said:

“Since the Abellio Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region.”