Top customer service score for Shenfield employee

Published on: Friday, 21 December 2012
Last updated: Wednesday, 5 October 2016

Greater Anglia has recognised employee Bev Ajiyenza for her excellent customer service which has seen her score top marks for the second time in a recent ‘mystery shopping’ survey.

Bev is a familiar face at Shenfield rail station where she provides assistance and information to passengers.

Bev scored 100% for her friendly, helpful manner and excellent rapport with customers when assessed by a mystery shopper in November.

Area Customer Service Manager, Martin Sills, commented, “Bev is very upbeat, always does her best to help passengers and always performs her role with a smile. I would like to congratulate her on this second perfect score and thank her for her efforts.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis. Bev scored 100% when she was assessed by a mystery shopper between 14 October and 10 November 2012.

Andrew Goodrum Greater Anglia’s Customer Services Director said:

“Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”