Top customer service score for Shenfield employee

Friday, 21 December 2012

Greater Anglia has recognised employee Bev Ajiyenza for her excellent customer service which has seen her score top marks for the second time in a recent ‘mystery shopping’ survey.

Bev is a familiar face at Shenfield rail station where she provides assistance and information to passengers.

Bev scored 100% for her friendly, helpful manner and excellent rapport with customers when assessed by a mystery shopper in November.

Area Customer Service Manager, Martin Sills, commented, “Bev is very upbeat, always does her best to help passengers and always performs her role with a smile. I would like to congratulate her on this second perfect score and thank her for her efforts.”

Customer service and quality standards at Greater Anglia stations are assessed on a regular basis. Bev scored 100% when she was assessed by a mystery shopper between 14 October and 10 November 2012.

Andrew Goodrum Greater Anglia’s Customer Services Director said:

“Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region. I am delighted that this training is having real benefits in practice and improving customer service in all aspects of our business.”