See the accessibility features of our new trains before you travel

Wednesday, 25 May 2022
Your journey

We’ve produced a series of animations about the accessible features of our new trains to help you travel with confidence.

All of our new trains meet the latest modern standards and are accessible by design.

They all have spacious wheelchair spaces which are clearly signposted on the outside of the train with a blue stripe on the side of the carriage, and inside you’ll find an accessible toilet and seating area with room for friends and family.

But there are three types of new train running on our network which are all slightly different.

The animations below will help you to see which type of train you will be travelling on and its specific features to help you plan your journey.

Regional routes and Norwich – London Intercity services (Stadler Class 755)

The animations below will help you to see which type of train you will be travelling on and its specific features to help you plan your journey.

You’ll find Stadler Class 755 bi-mode trains running on our regional routes:

  • Norwich – Ely – Cambridge – Stansted
  • Norwich – Sheringham
  • Norwich – Great Yarmouth
  • Norwich – Lowestoft
  • Ipswich – Lowestoft
  • Ipswich – Felixstowe
  • Ipswich – Peterborough
  • Manningtree – Harwich
  • Colchester – Marks Tey – Sudbury.

They also operate some Norwich – London Intercity services.

These trains have low floors and a bespoke retractable step which bridges the gap between the train and the platform, making it easier to get wheelchairs, pushchairs and luggage on and off our trains.

There is a large accessible space with room for two wheelchair user and their companions, a call for aid button for disabled customers who have an urgent need to speak to a member of staff (you will not be fined for using this) and an accessible toilet.

There are plug points and USB points for each wheelchair space.

There is no first class seating on these trains and no catering facilities.

Wheelchairs, scooters and mobility aids no larger than 700mm by 1200mm and weighing less than 300kg are permitted for travel. Larger aids must be folded for travel and stored as luggage.

Full colour displays show clear information about your travel and is complemented by regular audio notices. Priority seating is available throughout the train and is clearly marked.

Baby changing facilities are also available in the accessible toilet.

Stansted Express and Norwich – London Intercity services (Stadler Class 745)

These trains have a large accessible space with room for three wheelchair users, and their companions, equipped with mains plugs and USB points.

A call for aid button for disabled customers who have an urgent need to speak to a member of staff (you will not be fined for using this) and an accessible toilet.

There are two wheelchair accessible spaces on each train and wheelchairs, scooters and mobility aids no larger than 700mm by 1200mm and weighing less than 300kg are permitted for travel. Larger aids must be folded for travel and stored as luggage.

Full colour displays show clear information about your travel and is complemented by regular audio notices. Priority seating is available throughout the train and is clearly marked.

Baby changing facilities are also available in the accessible toilet.

There is no first class seating on these trains and no catering facilities.

Ipswich – London, Essex and Hertfordshire commuter services (Alstom Class 720)

You’ll find these train on:

  • London – Ipswich (calling at Stratford, Shenfield, Chelmsford, Hatfield Peverel, Witham, Kelvedon, Marks Tey, Colchester and Manningtree)
  • Colchester – Clacton - Walton on Naze
  • Witham - Braintree
  • Manningtree – Harwich
  • Shenfield – Southend Victoria
  • Wickford – Southminster
  • London - Cambridge - Hertford East (calling at Tottenham Hale, Cheshunt, Broxbourne, Harlow Town, Bishop’s Stortford and all intermediate stations)

These trains have a large wheelchair accessible space and companion seating, a call for aid button for disabled customers who have an urgent need to speak to a member of staff (you will not be fined for using this) and an accessible toilet.

There are plug points and USB points for each designated wheelchair space.

There are three wheelchair accessible spaces on each train and wheelchairs, scooters and mobility aids no larger than 700mm by 1200mm and weighing less than 300kg are permitted for travel. Larger aids must be folded for travel and stored as luggage.

Full colour displays show clear information about your travel and is complemented by regular audio notices.

Priority seating is available throughout the train and is clearly marked.

Baby changing facilities are also available in the accessible toilet.

This train run as a Driver Only Operation with no second member of staff on-board. Assistance is provided by platform staff.

For more information about the accessibility features of our new trains, check out our Rolling Stock Accessibility Guide.

Our Accessible Travel Policy sets out in detail our policies for providing assistance for disabled and older customers in all parts of your journey including train and station facilities, journey information, ticketing and fares, travelling with assistance dogs, wheelchair and mobility scooters, blue badge parking, staff training and accessible rail replacement.

It lets you know exactly what you can expect when travelling and reflects recent changes to Greater Anglia’s accessibility strategy – such as the appointment of an Accessibility Panel, who will help shape the future of rail services in the region, and improvements to staff training.

The customer leaflet is available at all staffed stations or can be sent free of charge via our Customer Relations Team.

For Assisted travel and other Accessibility information, visit our Accessibility page.