Customers asked to nominate best station teams for Customer Service Week

Wednesday, 21 June 2017

Greater Anglia is holding, in conjunction with the Institute of Customer Service (ICS), a Customer Service Week to find out who customers think are the station teams or individuals who deliver the best customer service.

The train operator wants to hear from customers to find out which station teams or individuals across the network go the extra mile to make their journeys pleasant and stress-free or who have gone the extra mile to offer assistance or make a difference.

Customer Service Week takes place from 24-31 March 2017 and nominations can be made all week at [email protected], @greateranglia or on the Greater Anglia Facebook page.

Customers can nominate individuals or entire teams under five award categories: Station Staff, On Train Staff, Customer Relations and Social Media, Revenue Protection and Making Travel Safer, On Train and Station Cleaning Staff.

There will be 10 awards across the five categories and entries will be judged by the Greater Anglia Leadership Team who will assess each nominee for, amongst other criteria, the effort they make to exceed customer expectations and the level to which they know the value of excellent service to the business.

The winning individuals or teams will then receive a coveted ICS Customer Service Award.

Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “Customer Service Week is a great opportunity to find out from our customers which station teams and individuals deliver the best customer service, helping us spread to best practice and raise standards across our network.”