Environmental savings as Greater Anglia makes more rail tickets available digitally

Thursday, 28 October 2021

Rail travel in East Anglia is set to be even greener after Greater Anglia has made more ticket types available on digital devices.

Previously, walk-up tickets which could be bought on the day of travel, were only available digitally as a barcode m-ticket which customers could buy via the Greater Anglia app, or they had to be collected at ticket machines or ticket offices using a unique code.

Now, due to customer demand, Greater Anglia has made these tickets available as an e-ticket, which means customers can either print them at home or show on their mobile phones independent of the Greater Anglia app – although they can still be loaded onto the Greater Anglia app.

This provides customers with more flexibility of how they wish to present their ticket for travel.

E-tickets include a QR code which customers can automatically scan at the ticket barrier – eliminating the need to get out a paper ticket and insert and remove it from the ticket barrier.

Super Off-peak, Off-peak, Single, Anytime Return and Anytime Day Return tickets are now all available as e-tickets, which will save paper and enable passengers to move through the barriers quicker.

Customers will also save time by not needing to collect tickets from the ticket office or machines at the station.

Martin Moran, Greater Anglia’s Commercial, Customer Services and Train Presentation Director, said: “We know customers want their journeys to be as quick and seamless as possible, which is why we’ve made more tickets available digitally.

“This will help reduce the amount of paper waste, meaning rail passengers’ journeys are greener than ever before. Sustainability is so important to us at Greater Anglia and we’re doing all we can to reduce our impact on the environment.”