Essex railway stations receive top marks under tough new customer service targets

Wednesday, 31 October 2018

Railway stations in Essex have achieved top marks in a recent mystery shopping exercise, exceeding tough new targets for service quality set as part of the Greater Anglia franchise.

Audley End, Ingatestone, Marks Tey, Rayleigh and Southend Victoria stations all scored 100% for the upkeep and repair of stations when assessed by mystery shoppers.

Greater Anglia’s Asset Management Director, Simone Bailey, said, “We have just completed a £1 million repaint of stations across our network and it’s great to see that this work is creating a better impression of our stations, along with other works being carried out to ensure they are of a high standard.

“I would like to congratulate the teams at these stations who are working hard to provide excellent customer service and facilities for passengers.

“From the moment customers begin their journey with us, we want that to be the best possible experience, starting with the condition, comfort and facilities at the station.”

Greater Anglia is investing £60 million in station upgrades during its franchise as part of its transformation of the railway in East Anglia, which includes replacing all of its existing trains with brand new ones and the opening of a brand new station - Meridian Water, on the Lea Valley line at Edmonton.