Greater Anglia appoints new Community and Customer Engagement Manager

Monday, 5 March 2018

Passengers on Greater Anglia’s network are set to benefit from a better experience after the train operator appointed a new Community and Customer Engagement Manager.


Alan Neville, who is part of the organisation’s corporate affairs team, will manage all of Greater Anglia’s station adopter activities, meet Greater Anglia’s customers and rail user groups to address their concerns, and attend customer engagement events.

Station adopters help improve the presentation and appearance of stations, by developing and maintaining gardens, creating local art projects, supporting local Greater Anglia teams and helping to bolster Greater Anglia’s green credentials by carrying out sustainable projects at stations.

Alan, whose past roles have seen him manage London Liverpool Street station, will also work with Greater Anglia’s public affairs manager to foster stakeholder partnerships in the East.

Alan said: “We have more than 200 adopters at over 80 stations on the network. They are the eyes and ears of their local stations, and they work with local staff to ensure we have high standards.

“I am very passionate about the railway and am committed to increase our standards and links with the local communities which we serve.”

Alan is a familiar face having worked on the railway for 38 years. His first job on the railway was as an area relief clerical officer in Buxton. However, he moved to Cambridge a short while after and has worked on the local network ever since.

Jonathan Denby, Greater Anglia’s Head of Corporate Affairs, said: “We are very pleased to welcome Alan to our team. Alan has several decades of experience on the railway and his role will help improve journeys for customers and improve our links with local communities. We are very grateful to our station adopters for their continued work to help brighten up our stations, and to our customers and rail user groups for their continued feedback and support in improving service standards.”