Published on: Thursday, 6 December 2018
Last updated: Tuesday, 8 January 2019
New roaming cleaners are hopping on and off Greater Anglia services throughout the day to keep the trains looking fresh and presentable.
Four cleaners travel on up to 14 services each during the morning and evening peaks.
They get on and off trains between Wickford and Shenfield, Colchester and Chelmsford, Tottenham Hale and Cheshunt, Audley End and Tottenham Hale throughout the day, litter picking, checking toilets and reporting any faults to engineers at Liverpool Street and helping passengers during any disruption.
Martin Wink, Greater Anglia’s Area Presentation Manager, said: “Customers seem very pleased to see the team move through the train cleaning up. They’re always very helpful and will stop to answer questions about the journey, including connecting trains.”
Most of the rubbish – which consists of newspapers and plastic bottles – is recycled. Coffee cups can not be recycled at the moment. Greater Anglia is currently working to recycle 90% of its waste. If cleaners come across any lost property it is handed in and logged as per Greater Anglia’s policy.
Simone Bailey, Greater Anglia’s Asset Management Director, said: “We want all of our passengers to have a pleasant journey when they travel with us, which is why we are making our trains cleaner.
“Every train is cleaned overnight, however rubbish can accumulate throughout the day. Most of the rubbish left on trains is coffee cups and newspapers. We know passengers want our trains to be sparkling clean and we have received very positive feedback about our new colleagues, who are doing a great job.”