Greater Anglia invests more than £150,000 in train toilets

Thursday, 7 September 2017

Greater Anglia is investing more than £150,000 in improving toilets on its trains.

Following customer feedback, the operator is replacing all the toilets on its Class 360 commuter trains, which operate between Ipswich, Colchester, Clacton and London Liverpool Street.

New toilets have been installed on seven of the 21 trains, and the rest of the work is expected to be complete by the end of the year.

Toilet faults on Greater Anglia trains are now being fixed quicker than ever.

Two members of Greater Anglia’s cleaning team are based at Liverpool Street where they fix toilet faults as soon as they are able to access that train.

On an average day, less than 2% of the operator’s 556 train toilets are out of order.

Over the past 12 months, Greater Anglia cleaners have fixed 681 faults.

Michelle Smart, Greater Anglia’s HR Director, said: “We care about our customers’ journeys. We’ve recently increased our investment in train toilets. We have more than 300 people across our network, who work hard every day to keep our trains looking clean and our toilets working.

“We’re always grateful to customers for their feedback and we rely on people reporting faults to us so we can fix them as soon as possible.”

The most recent National Rail Passenger Survey, which was conducted by independent watchdog Transport Focus, saw passengers’ satisfaction with toilet facilities on the train increase by 11%.