Greater Anglia rail passengers benefit from customer information improvements at stations

Tuesday, 8 October 2019

Greater Anglia is installing new Customer Information Screens at Cambridge rail station, completing a project to provide better service information to passengers on the whole West Anglia route.

The 53 new screens at Cambridge replace all the old screens on the platforms and in the booking hall and will mean a real improvement in the provision of information for customers.

Additional screens have also been installed on Platforms 1,2 and 3.

They feature the latest LED technology to display train running information in a clear, easy to read format and reduce energy consumption.

They will display train running information in a clear, easy to read format and will be much more informative when trains are delayed - as they will allow Greater Anglia’s Control Room to display custom messages to keep passengers fully up to date.

Cambridge is the last station to be upgraded on the West Anglia route, which covers Cambridge to London Liverpool Street and branches to Hertford East and the Lea Valley.

In total, all 32 stations have received the new information screens, as part of a wider £20M investment by Greater Anglia.

Simone Bailey, Greater Anglia’s Asset Management Director, said: “We have been focusing our efforts on improving information provision for our customers – especially during disruption - and these new screens demonstrate our commitment to providing up-to-date information, in a clear, user-friendly format, which we know is a high priority for our customers.”