More ticket gates installed at London Liverpool Street

Wednesday, 30 June 2021

The new gateline at London Liverpool Street

Rail passengers using London Liverpool Street station will now be able to enter and leave the station with ease after Greater Anglia and Network Rail increased the number of ticket gates.

More ticket gates have been installed between platforms 11-17, which should ease crowding at busy times.

The project, which was funded by the Department for Transport, saw the number of wide aisle gates double from four to eight and made automatic, so customers can operate them using their tickets without requiring any assistance from station staff.

Lee Ivor Smith, Greater Anglia’s Head of Customer Service, South, said: "Liverpool Street is a busy station which welcomes millions of people every year. These improvements will help reduce crowding during peak times and help customers board trains quicker.

"We would like to thank customers for their patience while this work was carried out."

Emma Watson, Network Rail’s Liverpool Street Station Manager, said: "All our passengers who use platforms 11-17 will benefit from these additional, more accessible ticket gates.

"This is one of many upgrades that we have implemented with our partners over the past year to help make people’s journeys through the station as comfortable and stress-free as possible. We are grateful to our passengers for bearing with us and hope they are pleased with the changes."

As more people return to rail, some trains and stations getting busier. Greater Anglia is encouraging customers to use the full length of trains and platforms, but it may not always be possible to socially distance.

There is a less busy trains tool on the operator’s website, so people can opt for a quieter train. Face covering compliance is high on trains and at stations, and trains are well ventilated either by air conditioning which replaces air inside the train every six to nine minutes or by open windows.

Greater Anglia also has enhanced cleaning and sanitising regimes in place to help keep customers safe.