Passengers asked ‘who gives the best customer service at Greater Anglia’?

Monday, 16 April 2018

Rail passengers in the region are being asked this week who they think gives them the best service when travelling on Greater Anglia trains and at stations.

Greater Anglia is holding a Customer Service Week, in conjunction with the Institute of Customer Service (ICS), and wants to hear from customers to find out which station teams or individuals across the network go the extra mile to make their lives a little easier.

Customer Service Week takes place from 16-20 April 2018 and nominations can be made all week at [email protected], @greateranglia or on the Greater Anglia Offers Facebook page.

Customers can nominate individuals or entire teams under five award categories: Station Staff, On Train Staff, Customer Relations and Social Media, Making Travel Safer, On Train and Station Cleaning Staff.

There will be 10 awards across the five categories and entries will be judged by the Greater Anglia Leadership Team who will assess each nominee for, amongst other criteria, the effort they make to exceed customer expectations and the level to which they know the value of excellent service to the business.

The winning individuals or teams will then receive a coveted ICS Customer Service Award.

Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “Customer Service Week is a great opportunity to find out from our customers which station teams and individuals deliver the best customer service, helping us spread to best practice and raise standards across our network.”

In addition, a special ‘Meet the Manager’ session is to be held on board the the 07:58 Shenfield to Southend Victoria service on Thursday 19th April 2018 when Greater Anglia managers will be available to listen to passengers’ queries, comments and feedback about the service.