Rail passengers can give Greater Anglia managers their views

Tuesday, 9 May 2017

Rail passengers can talk directly to Greater Anglia rail managers as the train operator announces a ‘Tweet the manager’ feedback session to be held this Friday.

For passengers using the train operator’s West Anglia services between Cambridge and London including the Hertford East branch line Stansted Airport services, the next ‘Tweet the Manager’ session will take place from 1600-1800 on 12 May using @greateranglia, with further sessions every two months throughout the year.

The sessions, in addition to the on train and station-based ‘Meet the manager’ sessions which also take place throughout the year, are aimed at listening to customers’ feedback and comments to help continually improve the service.

Greater Anglia’s Head of Customer Services, Keeley Pagdin, said, “We want to hear passengers’ thoughts and feedback about the service they receive and offer several ways in which passengers can do this. Our ‘Tweet the manager’ sessions mean that even if customers can’t make the face to face sessions, they can still have a conversation with a Greater Anglia manager and get their views heard. It’s really important to us to hear from passengers about what matters to them so that we can continually improve our service.”