Published on: Thursday, 16 January 2020
Last updated: Thursday, 16 January 2020
Rail passengers can talk directly to Greater Anglia rail managers as the train operator announces the first of its ‘Meet the manager’ feedback sessions of the year.
For passengers using the train operator’s services in Essex, ‘Meet the Manager’ will take place from 0700-0900 on 28 January on the concourse at Chelmsford station.
The sessions, which take place regularly around the network throughout the year, are aimed at listening to customers’ feedback and comments to help continually improve the service.
Martin Moran, Greater Anglia’s Commercial, Customer Service and Train Presentation Director, said, “It’s really important to us to hear from passengers about what matters to them so that we can continually improve our service.”
The company also holds Meet the Manager events on some trains and on Twitter.