Published on: Thursday, 23 January 2020
Last updated: Thursday, 23 January 2020
Rail passengers can talk directly to Greater Anglia rail managers as the train operator announces its first ‘Tweet the manager’ feedback sessions of the year.
The next ‘Tweet the Manager’ sessions will take place from 0900 - 10:00 on 29 January and 11.00 – 13.00 on 3 February using @greateranglia, with further sessions throughout the year.
The sessions, in addition to the on train and station-based ‘Meet the manager’ sessions which also take place throughout the year, are aimed at listening to customers’ feedback and comments to help continually improve the service.
On 29 January, Michael Wyatt, Greater Anglia’s Business Manager – On Board Catering, will answer questions and on 3 February it will be Jay Thompson, Greater Anglia’s Train Service Delivery Director.
Martin Moran, Greater Anglia’s Commercial, Customer Service and Train Presentation Director, said, “We want to hear passengers’ thoughts and feedback about the service they receive and offer several ways in which passengers can do this.
“Our ‘Tweet the manager’ sessions mean that even if customers can’t make the face to face sessions, they can still have a conversation with a Greater Anglia manager and get their views heard.
“It’s really important to us to hear from passengers about what matters to them so that we can continually improve our service.”